Shout Factory customer service

Discussion in 'General' started by shape22, Oct 23, 2015.

  1. shape22

    shape22 Well-Known Member

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    Has anyone else had any luck reaching Shout's customer service team? My last Blu-ray order contained 6 discs that were loosely dumped into a slightly padded envelope. The cases for 2 of the discs are almost completely destroyed. They're actually broken to the point where large pieces are missing from the top of the cases.

    I tried emailing them about replacement discs and it's been more than a week with no response. I'm just wondering if this is typical. If so, I'll probably avoid ever ordering from them directly again.

    Thanks in advance!
     
  2. Anthropophagus

    Anthropophagus Well-Known Member

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    I found this number online:
    +1 310-826-7126 (customer service)
    Phone:
    310-979-5880 (corporate hq perhaps)??
    Fax:
    310-979-5899
    Perhaps that can help.
    There is a thread about their customer service issues on the dvdtalk website. Can't say anything personally as I have not dealt with them.
     
  3. shape22

    shape22 Well-Known Member

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    Thanks, Anthropophagus! I'll give that a shot.
     
  4. Anthropophagus

    Anthropophagus Well-Known Member

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    Sorry I cannot be of more help.
    I just went through two months of Hell with art.com so I can relate.
     

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