Well today I got a response from my October 2012 request for a password reset:
Quote:
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I apologize for the delayed response. We have been experiencing issues with our password request email and are making our way through the requests manually with a limited customer service staff.
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So it would appear someone is minding the store again. It seems Shout has changed up their online store two or three times in as many years now. I figured my account was lost in the shuffle. I'd like to see how long this lasts.
While I'm at it I think I'll give an update that I received another email last week with a subject that again said my payment had cleared but the body stated that my payment had not cleared. I checked my online banking for a few days and it has not appeared. I was not surprised however when I received another package from Shout. This one was mostly a duplicate of my previous order with a few things missing and a few things extra.
Seems their staff has enough problems so I'm not one to bother them again since I've come up smelling like roses so far.